Rock Solid Hardware
Hercules routers are built to last, protected by a solid metal enclosure, and backed by a 5 year warranty. Purpose built for large unattended deployments, every line of code is written by us, every hardware component is selected by us, and every Hercules is rigorously tested before it gets shipped.
This means:
- Fewer RMAs
- Fewer tech dispatch calls
- Increased uptime
Uptime is Everything
DPL provides 99.999% uptime, which is made possible via built-in intelligence and DPL's high-availability network design. Hercules routers detect and auto-recover from issues that occur on cellular networks. Additionally, proprietary logic the Hercules can failover between multiple cellular networks, and between DPL's geographically redundant data centers to maximize uptime.
Multi-Layered Security
DPL is proud to be a PCI Level 1 service provider. Hercules modems include several standard, built-in security features, including Ethernet link loss detection, MAC and IP address change detection. The Hercules Shield features DPL's proprietary nTrap® Ethernet ports which are able to detect tampering even if power to the end equipment is cut. Data from Hercules routers is transported securely over private networks via VPN to DPL's date centers.
24/7/365 Support
DPL's support team is the heart of DPL, taking on customer problems as their own and going above and beyond to solve them. DPL support works closely with the development and network operations teams and are equipped with deep diagnostic and troubleshooting capability. Available around-the-clock via telephone, email and chat, the support team uses a CRM based ticketing system to ensure resolution and continuity of service across agents.
Network Monitoring
Our network operations center (NOC) is the canary in the coal mine, often notifying business partners of issues before they become customer impacting. DPL's priority escalation paths with cellular carriers and payment processors allow us to troubleshoot and more quickly resolve issues on behalf of customers.
Restart Accessory
Save thousands on technician dispatch calls and travel with this remote power management accessory. The Restart allows you to remotely reboot your asset even if its operating system is frozen.
